Sunday, 11 December 2016

ISO Package Not Available During VDP Upgrade From 6.1

When you try upgrading the vSphere Data Protection Appliance from 6.1 to 6.1.1 / 6.1.2 / 6.1.3 the ISO package might not be detected. Once you mount the ISO and go to the vdp-configure page, the package is not seen and you will see the below message:

To upgrade you VDP appliance please connect a valid upgrade ISO image to the appliance

There is a known issue with the ISO detection while upgrading from 6.1 to the current latest release. To fix this, try the steps in the below order:

1. Login to SSH of the VDP appliance and run the below command to view if the ISO is mounted successfully:
# df -h
You should see this following mount:

/dev/sr0 /mnt/auto/cdrom

If this is not seen, run the below command to manually mount the ISO:
mount /dev/sr0 /mnt/auto/cdrom
Run the df -h command again to verify the mount point is now seen. Once this is true, log back into the vdp-configure page and go to Upgrade tab to verify if the ISO package is now detected. 

If not, then proceed to Step 2

2. Patch the VDP appliance with the ISO detection patch. 

Download this patch by clicking this link here

Once this is downloaded, perform the below steps to patch the appliance.

>> Using WinSCP copy the .gz file to a /tmp directory in the VDP appliance
>> Run the below command to extract the file:
tar -zxvf VDP61_Iso_Hotfix.tar.gz
>> Provide execute permissions to the shell script
chmod a+x
>> Run the patch script using the below command:
The script detects if the appliance is 6.1 and patches if yes. If the appliance is not 6.1 the script exits without making any changes.

Post this, log back into the vdp-configure page and the package would be detected and you will be prompted to initiate the upgrade.