Tuesday, 23 January 2018

File Level Restore - Select Destination Is Empty

In few cases, when you try to perform a File Level Restore on a windows server, the "Select Destination" window is empty.


This can happen due to few reasons. If this is happening on ESX 6.0 then it would imply that the vSphere Guest API would be used instead of the VIX API. We need to modified the configuration of the config.xml to use the VIX API only.

Make sure the values in the config.xml file are what is expected. Run the below commands:

# egrep "vmmgrflags|mountmgr" /usr/local/avamarclient/bin/config.xml
# egrep "vmmgrflags|mountmgr" /usr/local/avamarclient/bin/MountPoint/config.xml

The above two commands should display the below output:

<vmmgrflags>2</vmmgrflags>
<mountmgrflags>3221225476</mountmgrflags>

If you see this, skip to "Other possible solutions" section. If not, then edit these two files and make sure the values reflect the above mentioned output. 

Then restart the FLR service using:
# service vmwareflr restart

Then re-try the FLR operation. 

Other possible solutions:
In most recent VDP releases this value should be already set to VIX API only, and we might still run into the same issues. In that case a strong case be:

> Outdated VM Tools on that windows machine. Update the VMware tools and restart the VM and then re-attempt the FLR task. 
> Also, add the FLR URL to the browser's trusted website list. 

If the issue still persists, open a case with VMware Support.

Hope this helps!