Tuesday, 6 February 2018

SRM Plugin Not Available In Web Client

Today while working on a 6.1.1 fresh SRM deployment we were unable to see the Site Recovery Manager plugin in the web client. The first thing, we do in this case is to go to the Managed Object Browser page and check if the SRM extension is registered successfully. The URL for MOB page is https://vcenter-ip-or-fqdn/mob

Here we browse further to content > ExtensionManager. Under the properties section, we should have an SRM extension, which is com.vmware.vcDr, by default. If you have installed SRM with a custom identifier then you would see something like, com.vmware.vcDr-<your-custom-identifier-name>
In our case, the extension was available.

Next, looking at the web client logs, in our case a vCenter appliance, we noticed the following:

[2018-02-06T12:00:13.283+03:00] [ERROR] vc-extensionmanager-pool-81  70000046 100002 200001 com.vmware.vise.vim.extension.VcExtensionManager Package com.vmware.vcDr-custom was not installed!
Error downloading https://SRM-Local-IP:9086/srm-client.zip. Make sure that the URL is reachable then logout/login to force another download. java.net.SocketTimeoutException: connect timed out
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:589)
        at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668)
        at sun.net.NetworkClient.doConnect(NetworkClient.java:175)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)

So the vCenter was unable to pull the plugin manually from that URL. So under the plugin package folder we did not have any SRM plugin folder. The location to this plugin package folder on vCenter appliance is:
# /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity

Here you should have a "com.vmware.vcDr-<version-ID>" folder which in our case was missing. So we had to manually dump this package in this location.

To fix this:
1. Navigate to the URL from the log from a browser,  https://SRM-Local-IP:9086/srm-client.zip
This will prompt you for a download of the plugin zip file. Download this file and put into the above mentioned vsphere-client-serenity location via a WinSCP

2. Now, we will have to manually create this plugin folder. There are few catches to this.

If you are using default plugin identifier for SRM, then the naming convention would be:

If you are using custom identifier for SRM, then the naming convention would be:

How do you find this exact SRM version string?

A) Go back to the MOB page where you had left off in ExtensionManager. Click the com.vmware.vcDr extension. This will in turn open a new page.

B) Here click on the client under VALUE 

C) Now you can see the version string and the value. In a 6.1.1 SRM for example, the version string is

So the plugin folder now will be:


3. Copy the zip file into this folder and then extract it. The outcome would be a plugin-package.xml and a plugins folder.

4. Restart the web client service for the vCenter. The command varies for 6.5 and 6.0 vCenter.

5. Re-login back to the web client once the web client loads up and you should have the plugin.

Hope this helps!


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